Version 2.0 | 13 October 2026
1. Scope and how to contact us
RANIA AND MARDIYAH COLLABORATION (PTY) LTD, trading as Youghazi Fragrance Collection; registration number 2018/295332/07.
This policy covers goods and workshops or experiences purchased directly through our website and own stores. Purchases from marketplaces or independent sellers follow their process, subject to applicable law.
Email returns@youghazi.co.za with your order or booking reference, details of the issue and the outcome requested. WhatsApp: +27 66 256 0379. Our return drop-off and office/head office address is Shop 1, Orient Mews, 36 Constantia Road, Wynberg, Cape Town, 7800, South Africa. Drop-off hours are Monday to Friday, 09:00–17:00, excluding South African public holidays; arrange your return first.
2. Voluntary change-of-mind returns
Contact us within 14 calendar days after receipt. Products must be unused, unopened and undamaged, with original product packaging, seals, accessories and proof of purchase. Products that have been sprayed, tested, burned or used do not qualify for this voluntary route. Opening the outer courier box alone does not disqualify a return.
Return eligible goods within seven calendar days after receiving our instructions. Contact us promptly if circumstances prevent this. These voluntary conditions do not replace statutory cancellation or defective-goods remedies.
3. Statutory online and direct-marketing cancellations
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online goods purchase within seven days of receipt without a reason or penalty. Only the direct cost of returning goods may be charged. Applicable payments are refunded within 30 days of cancellation. Statutory exclusions are assessed by the actual product or service and are not created merely by our voluntary unopened condition.
Where the Consumer Protection Act direct-marketing cooling-off right applies, and the ECTA cancellation provision does not apply, you may rescind within five business days after conclusion of the transaction or delivery, whichever is later. Refunds are made within 15 business days after receiving returned goods, or after rescission where no goods were delivered, as applicable. No cancellation or restocking penalty applies to that statutory right.
4. Faulty, incorrect or misdescribed goods
Contact us about a suspected defect or incorrect supply. Within six months after delivery, qualifying defective goods may be returned at our risk and expense for the repair, replacement or refund remedy you are entitled to choose under the Consumer Protection Act. Applicable remedies also address failed repairs and incorrect or materially misdescribed supply.
We may reasonably inspect the problem. Original unopened packaging is not a condition of a statutory remedy. Damage caused by misuse or unsuitable storage is assessed separately from a manufacturing or supply defect. We cover qualifying return transport where required by law.
5. Transport, delivery charges and handling costs
For a voluntary return, you arrange and pay return transport or use the arranged Wynberg drop-off. Original delivery charges are not ordinarily refunded for a voluntary change of mind. Where law requires a full refund or transport at our expense, those statutory rules apply instead.
Where lawfully permitted for a voluntary return, a reasonable handling or restocking charge may reflect actual costs and is capped at 10% of the price paid for the returned goods. It is not automatic; we explain its amount and reason. It does not apply to qualifying faulty or incorrect goods, statutory ECTA cooling-off cancellations or statutory CPA direct-marketing cancellations.
6. Bundles, promotions and clearly disclosed conditions
A voluntary return of a genuine bundle normally requires the complete bundle. We may request bundle components for a reasonable defect assessment, but return of unaffected items is not an unlawful condition for exercising a statutory remedy. Independently purchased line items are assessed separately. Refund values reflect the actual discounted amount paid.
Sale goods receive the same applicable protections. If a return removes eligibility for a complimentary gift, return the unused gift where practical; if used or unavailable, contact us. We do not make an automatic unlawful deduction.
Any expressly described as-is condition or known fault must be disclosed before purchase. Such a disclosure does not exclude remedies for an unrelated undisclosed defect or rights that cannot lawfully be excluded.
7. Goods refunds and exchanges
Approved goods refunds are issued within seven business days of receiving returned goods, subject to an earlier applicable statutory deadline. Statutory cooling-off refunds follow the deadlines in section 3. Refunds use the original payment method where feasible; banking settlement time may follow processing.
Exchanges depend on stock. Price differences and any agreed delivery charges are explained before proceeding. Store credit is optional and is not forced in place of a refund due. If you cancel before dispatch, we stop dispatch where possible and assess your request under the applicable cancellation right.
8. Booking changes and cancellations
A booking relates to its confirmed date, session, venue and attendee count. Request a transfer, date change or cancellation promptly, providing the booking reference. Changes depend on availability and conditions disclosed before booking. Goods-return handling fees do not apply to workshop cancellations.
A reasonable cancellation charge may apply, taking account of notice, the nature of the booking and the reasonable prospects of refilling the place. We explain the calculation and refund balance. There is no automatic 100% forfeiture for every cancellation, missed session or deposit.
No cancellation fee applies where the attendee or beneficiary cannot honour the booking because of death or hospitalisation. Reasonable supporting information may be requested and handled privately. Late arrival and missed sessions are assessed using the same reasonable approach; an extension or replacement session is not guaranteed.
9. Changes by Youghazi and service remedies
If we cancel or materially change a date, venue or session and you cannot accept the change, you may choose a refund of the affected booking instead of another date or credit. A genuine service problem remains eligible for assessment after attendance and for remedies required by law.
Approved booking refunds are issued within seven business days of approval, subject to an earlier applicable deadline.
10. Cooling-off rules for services and mixed orders
The standard ECTA seven-day cooling-off right does not apply to a qualifying leisure service supplied on a specific date or within a specific period. This exclusion is assessed for the actual booking; it is not a blanket exclusion for every service. Undated vouchers and other services follow their applicable statutory rules.
Goods and services in a mixed order are assessed separately. A product made during a workshop as part of the service is not an unused retail purchase for voluntary-return purposes. Separately purchased retail goods retain their own protections. Any extra booking conditions must be disclosed before payment and cannot replace non-excludable rights.
