At Youghazi our returns policy lasts 7 days. If 7 days have gone by since your purchase we unfortunately can’t offer you a refund or exchange.
To be eligible for return or exchange your item must be unused, unopened and in the same condition as you received it. It must also be sealed in the original packaging. To complete your return, we require an original receipt or proof of purchase from our website www.youghazi.co.za.
Purchases made from third party sales agents or stockists are not eligible for exchange or return via our website, but instead please process your return via the original retailer or sales agent from which the purchase was made.
There are certain products that are not applicable for returns because of hygiene reasons, bath & body, hair & beard, personal care & perfume products are not eligible for return.
If you return an order and it included a free gift or promo item, the gift or promo item will need to be returned as well.
REFUNDS & EXCHANGES (IF APPLICABLE)
Once your return is received, we will send you an email to notify you that we have inspected your returned item. We will also notify you of the approval or rejection of your refund or exchange request.
If you are approved for a refund, your payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If your exchange is approved, a credit note will be issued for purchase of an alternative item.
Shipping costs are non refundable.
Only regular priced items may be refunded, unfortunately sale items purchased on promotion cannot be refunded or exchanged.
DAMAGED ON DELIVERY (IF APPLICABLE)
We will replace any item if it is damaged or defective upon arrival.
Please notify us within 3 working days of receipt if your package is damaged or defective when delivered.
We will make the necessary arrangements to provide a replacement as soon as possible.
Kindly email at email@example.com to notify us of damaged or defective deliveries. You will be required to submit an image & description of the damaged products, packaging & shipping box in order for customer care to attend to the replacement or refund.
Please note that we are unable to effect a replacement or refund if a product has been transported to a destination outside of the original shipping address.
To make a return, please arrange to drop off returned items to:
Youghazi Fragrance Collection, 36 Constantia Road Shop no 1 Orient Mews Wynberg Cape Town 7800 South Africa
Receiving Hours: Mon-Fri, 9am - 5pm. If applicable, you will be responsible for paying for your own shipping costs for returning your item. If your return is rejected, you will be liable for the return shipping fees.
CANCELLATIONS & CHANGES
Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel or change the sale in accordance with the Returns Policy.
STORAGE & USAGE
Damages linked to improper storage or usage are the responsibility of the buyer.
Fragranced product needs to be stored in a cool, dry place, away from direct UV light to maintain quality. Please follow the correct storage instructions for each product and take note of the shelf life and usage instructions. Oils and liquids that have been opened, or the original seal broken are exposed to environmental factors and are not eligible for return. Products that are past their shelf life limit are not eligible for return.
For any additional information/questions please feel free to email us at firstname.lastname@example.org.