Version 2.0 | 13 October 2026
1. Scope and assistance
RANIA AND MARDIYAH COLLABORATION (PTY) LTD, trading as Youghazi Fragrance Collection; registration number 2018/295332/07.
This policy applies to physical products ordered directly through youghazi.co.za. Workshop and experience bookings are services; separately ordered physical goods remain covered. Orders through marketplaces, independent retailers or agents follow the relevant seller or platform arrangements.
Contact info@youghazi.co.za or WhatsApp +27 66 256 0379 with your order reference. Our office and head office address is Shop 1, Orient Mews, 36 Constantia Road, Wynberg, Cape Town, 7800, South Africa.
2. Domestic delivery
Fastway is our standard domestic courier. An alternative service may be agreed where coverage, handling or delivery needs require it. Delivery is subject to service coverage and the arrangements disclosed for your order.
3. Complimentary standard delivery
Eligible domestic physical-product orders receive complimentary standard delivery when the physical-product subtotal is more than R500 after discounts, excluding delivery charges. A subtotal of R500 does not qualify; R500.01 does. Workshop fees and other service fees do not count towards this threshold.
Exceptions may apply to unusually heavy, large or bulk consignments, specialist handling, remote, restricted or out-of-network destinations and customer-requested extras. International shipping is excluded. Any exception charge is disclosed before payment wherever possible. If an unexpected requirement arises after ordering, we contact you before dispatch; no extra charge is made without your agreement, and you may choose the applicable refund for affected undelivered goods.
4. Charges and preparation
Non-qualifying delivery charges are shown at checkout or in an agreed quotation. Charges may depend on destination, packed weight, parcel count and service. The confirmed charge applies unless you agree to a changed arrangement.
Preparation begins after payment is confirmed and the necessary order details are available. Handling time and estimated delivery time are disclosed before final submission. A different lead time for pre-orders, personalised or bulk orders must be agreed before purchase.
5. Estimated transit times
After courier collection, usual transit estimates are: Cape Town, 1–2 business days; Johannesburg, Durban, Pretoria and Gqeberha, 2–4 business days; other serviced destinations, 3–5 business days. These estimates exclude preparation time. Business days are Monday to Friday, excluding South African public holidays.
Remote routes, weather, peak periods and other courier disruptions may take longer. We communicate a material delay when known. An estimate does not remove your rights if we fail to fulfil an order. Unless a different period is agreed, online orders must be executed within 30 days of receipt; if we fail to do so, you may cancel on seven days’ written notice as provided by law. If goods are unavailable, we notify you promptly and refund payment within 30 days of notification, or an earlier applicable deadline.
6. Dispatch and tracking
We provide dispatch and tracking information where available. Creating a label does not itself mean the courier has collected the parcel. Contact us if tracking does not progress or a parcel is missing; we assist with the courier enquiry.
7. Addresses, delivery attempts and receipt
Provide the complete address, contact number and relevant access instructions. Address changes after dispatch depend on courier capability. Ensure anyone accepting delivery for you is authorised.
Incorrect customer details, refusal or repeated unsuccessful attempts may result in reasonable actual redelivery costs. We explain costs before agreeing a further attempt. You are not charged for a delivery failure caused by our error. Appointment of a courier does not by itself transfer transit risk to you.
8. Packaging, split orders and damage
Products, accessories and physical gift products are packed appropriately for their contents, including fragile items. We may split standard delivery at our discretion without an additional standard-delivery charge. Bundles are handled according to their contents.
If goods arrive damaged, incorrect or incomplete, contact us promptly and keep packaging where practical. Photographs can help assessment but do not replace statutory remedies. You may deal with us directly rather than being required to pursue the courier alone. The Returns and Refunds Policy explains remedies.
9. International orders
International delivery must be arranged by quotation before ordering. We assess destination coverage and product restrictions, including restrictions on fragrances, liquids or dangerous goods. The quotation identifies the service, estimated timing and included charges.
Unless expressly included in the quotation, destination duties, local taxes and customs-clearance charges are payable by the recipient. Any stated import requirements must be observed.
10. Workshops and mixed orders
A paid and confirmed booking reserves the stated session; an unpaid submission does not. Workshop fees do not incur physical-product delivery charges. In a mixed order, only eligible physical-product spend counts towards complimentary delivery. Read this policy with the Returns and Refunds Policy and Terms of Use and Sale.